FAQ'S

What is the return policy on Three Tiny Knots products?

It is important to double-check your entire order and selections prior to completing your purchase. All sales are final.

Due to the nature and demand of our products and COVID-19 regulations, there are no returns or exchanges. 

Our bows are worn on active babies and children. Therefore, Three Tiny Knots is not responsible for any wear and tear these bows might experience. 

What if my shipment arrives damaged?

Please contact Kelsie at threetinyknots@gmail.com immediately and notify her that your items arrived damaged.

When will my product be shipped?

Turnaround time is 72 hours. This allows Three Tiny Knots the time and attention to detail required to produce handmake high-quality product, finalize, package, and ship at the post office. 

Shipments go out every single day.

Turnaround time does NOT include shipping time and delivery to your location. USPS turnaround time is 7-14 days.

Right now USPS is NOT scanning packages. Therefore, tracking is NOT being updated, but we will still send you tracking just in case it changes.

Can I pick up my product?

Right now we are not allowing pick-up or local delivery due to COVID-19 regulations. I will inform you as soon as that changes. 

Where do you ship and what is the cost?

Three Tiny Knots ships to the U.S. ONLY and utilizes USPS and their basic rate. Shipping costs include shipping rates plus handling and fees. It's all calculated off your address given to me at checkout. 

Please double-check your address when entering into the payment system. If an item is returned to Three Tiny Knots due to insufficient address, the buyer is responsible for the fees incurred through printing a new shipping label and re-shipping to the correct address.

What safety precautions do I need to be aware of with your product?

Mask Disclaimer: By purchasing this mask, you are acknowledging that this fabric mask is not a medical grade mask and nor is it a substitute for a medical grade mask. 

As with all healthcare decisions, please consult with a trusted medical professional to determine compatibility with your personal situation if you are looking for a face mask to wear in relation to medical issues. We do not claim any medical benefits from the use of these masks. 

All mask’s should not be worn on anyone under the age of 2 years old. 

It’s very important to understand that Three Tiny Knots products contain small parts considered to be choking hazards. 

Your child should never be left unattended wearing any Three Tiny Knots products and child is never to sleep with the product. Three Tiny Knots is not held responsible for any bodily harm to persons wearing or using the products.

What products do you use?

Three Tiny Knots selects quality products from a variety of vendors. All products purchased are personally reviewed by Kelsie prior to making the product to sell.

Three Tiny Knots takes pride in utilizing vendors who provide high-quality products. All nylon used is soft and doesn’t leave an indent on your little love’s head.

Any additional questions? Please feel free to contact Kelsie at threetinyknots@gmail.com.